1. Introduction
At ShortsFast, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our automated video creation and publishing service.
Payments are processed by our Merchant of Record (payment processor), who acts as the seller of record for all transactions.
2. Information We Collect
We collect the following types of information:
- Account Information: Name and email address when you create an account.
- Payment Information: Billing details are processed and stored by our Merchant of Record (our payment processor). We do not store credit card numbers or payment credentials on our servers.
- OAuth Tokens: We store OAuth tokens for YouTube and TikTok solely to publish videos on your behalf. We do not store your platform passwords.
- Content Data: Generated scripts, video files, series settings, and related metadata created through the Service.
- Usage Data: Information about how you use the Service, including videos created and published, feature usage, and interaction logs.
- Device Information: Browser type, IP address, and device identifiers collected via cookies and analytics tools (with your consent).
3. Legal Basis for Processing (GDPR Art. 6)
We process your data on the following legal bases:
- Contract Performance (Art. 6(1)(b)): Processing necessary to provide the Service you subscribed to — including account management, video generation, and publishing.
- Consent (Art. 6(1)(a)): Analytics and marketing cookies are only loaded after you provide explicit consent via our cookie banner.
- Legitimate Interest (Art. 6(1)(f)): Security monitoring, fraud prevention, and service improvement.
4. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Create and publish videos on your connected platforms
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities (with your consent for analytics cookies)
- Detect, investigate, and prevent fraudulent or unauthorized activity
5. Data Sharing
We do not sell your personal information. We may share your information with:
- Payment Processor: our payment processor as our Merchant of Record, for processing subscriptions, invoices, and refunds.
- Connected Platforms: YouTube and TikTok, as necessary to publish your content on your behalf.
- AI Providers: Third-party AI services (e.g., OpenAI, ElevenLabs) that process text and media to generate video content. Only the minimum data necessary is shared.
- Analytics Providers: Google Analytics, Meta (Facebook), and PostHog — only when you have given consent via our cookie banner.
- Hosting Provider: Our infrastructure provider where data is stored and processed.
- Legal Requirements: When required by law or to protect our rights and safety.
6. Cookies and Tracking
We use cookies and similar technologies on our website. Cookies are categorized as follows:
- Essential Cookies: Required for the website to function (e.g., session management, cookie consent preference). These are always active.
- Analytics Cookies: Google Analytics and PostHog, used to understand how visitors interact with the website. Only loaded after you provide consent.
- Marketing Cookies: Meta Pixel (Facebook), used for advertising measurement. Only loaded after you provide consent.
Analytics and marketing cookies are only loaded after you provide explicit consent via our cookie banner. You can change your consent at any time by clearing your browser's localStorage for this site and refreshing the page.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Data Storage and Retention
Your data is stored on servers located in the Netherlands (EU). We retain your personal data for as long as your account is active or as needed to provide you with the Service.
- Account data is retained for the duration of your account plus 30 days after deletion to allow for account recovery.
- OAuth tokens are deleted immediately upon account deletion or when you disconnect a platform.
- Generated content (scripts, videos) is deleted within 30 days of account deletion.
- We may retain certain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
10. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
- Right to Object: Object to processing of your data based on legitimate interest.
- Right to Restrict Processing: Request that we limit the processing of your data.
- Right to Withdraw Consent: Withdraw your consent at any time (e.g., for analytics cookies via the cookie banner).
To exercise any of these rights, please contact us at support@shortsfast.com. We will respond within 30 days.
You also have the right to lodge a complaint with your local data protection supervisory authority.
11. Children's Privacy
The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@shortsfast.com.